As our essential businesses work to meet spring season demands amid the COVID-19 pandemic, we continue to focus on the health and safety of every person and community connected to CHS and the cooperative system.
We want you to know that CHS remains fully operational and committed to providing the essential products and services you need. Our supply chain is prepared and moving into action as spring fieldwork begins. Grain is moving and the spring shipping season has begun. We are grateful for those positive signs.
Thank you for your business. Please let us know how we can help you navigate through the days and weeks ahead.
As you are
aware, the impact of the global pandemic caused by COVID-19 continues to
rapidly evolve. Safety is a core value for CHS Farmers Alliance and includes a
focus on the health and wellbeing of our employees, families, customers and
owners, and the communities in which we live and work.
understand that spring is here, and I want to emphasize; we are open for
business. We are simply adjusting some protocols. CHS Farmers Alliance has
implemented the following changes effective Thursday, March 19th,
until further notice:
limiting access at all locations. We respectfully ask you to contact us through
phone or email whenever possible. Some of our locations have enacted split
shift schedules; staff that can work remotely, have been asked to do so and
will be available via phone or e-mail.
If you need a grain check, please contact
us and we will mail it promptly, deliver it to local bank for deposit or setup
a pickup location outside of the office.
to our office will be required to complete a questionnaire before entering our
facilities. We are also asking all staff and visitors to adhere to the 6-foot
distance recommended by the CDC to reduce virus spread.
propane leak checks, inspections or service; customers will be asked to
complete a simple
screening questionnaire prior to any CHS employee providing in-home service
restricted face-to-face meetings. Our sales staff will conduct business via
phone, text or email. As a company that prides itself on the relationships we
have built, this will be a difficult change. However, face-to-face meetings
pose a greater risk for everyone involved. If you need to conduct critical
business that requires an in-person meeting, please call for an appointment to confirm
access to the facility and availability of staff.
We ask you
to call ahead for product pickup whenever possible, our team will ensure that
everything is ready to load upon your arrival.
For those customers or vendors delivering
grain or picking up products, we ask that you limit your time in the office to
essential business. At some locations, we are asking drivers to remain in their
cab. Please check our location policies or watch for information and direction
We will adjust our practices as necessary in the coming days,
weeks or months. Rest assured, it is our commitment that
we will continue to provide excellent service and support throughout this
unprecedented time, even if we must do it differently. We value your business, your
trust in CHS Farmers
Alliance and appreciate your understanding during this time. We look forward to
resuming normal interactions as soon as it is deemed safe to do so.
With the impact of the global pandemic caused by COVID-19 evolving rapidly, we want to reassure you that CHS is taking steps to protect the health and safety of our employees, our owners and customers, and the communities we serve.
We are developing plans with the goal of continuing to provide the highest possible level of service to our customers and owners. Specific measures include:
Close coordination and collaboration to ensure safety and wellbeing of employees, customers and communities
Cancelation of annual meetings and other meetings of large groups and limiting visits to CHS facilities
Additional use of voice, video and other technology to serve you, our customers and coordinate farm visits
Activating plans to flex employees between locations or business units to better serve you
New process and rigor for interactions with vendors, suppliers, contractors or other third parties to promote health and safety
Fully utilizing our powerful and flexible supply chain and asset base should it become necessary to deliver to or from alternate locations
As the busy spring season unfolds, we will continue to adjust as circumstances change. We don’t take this challenge lightly, but we’re committed to working through it with effective planning, communication and execution. With our talented and committed team, best-in-class assets and our values of safety and cooperative spirit, we are confident CHS will continue to deliver products and services for customers and value for owners.